TERMS AND CONDITIONS

All terms and conditions are subject to change without notice.

Changes to Timetable
The planned timetable of classes, instructors to teach, and start and end times of classes may change at any time. Alma will attempt to contact all of its current paying students to inform them of such changes to accommodate students and keep them informed in the best way, however will not be liable for full or any partial refunds of memberships or payments made due to these timetable alterations.

Alma classes may or may not run on public holidays and other special calendar days. This will not results in any reduction in required class, course or membership payments.

Student Responsibility
All students must inform Alma of changes to their payment details to avoid incomplete payments of classes, courses or memberships. Failure to keep payments up to date may incur late payment charges.

Students can only attend classes that are in accordance with their course or membership type, unless otherwise approved by Alma.

Students that fail to turn up to multiple classes within a term or course may be removed from that term or course, without refund. This is to ensure that other students are provided a productive dancing environment.

Students are advised to seek guidance from Alma on which classes to attend based on their level. This is to ensure an enjoyable and productive dancing experience is received by the individual and other students that individual may interact and dance with.

Freezing Membership
We appreciate your commitment to us and want to show we are committed to you too. We understand people have other life commitments and therefore offer membership flexibility by way of freezes. For anyone that is on a 6 month or 12 month membership with us we offer unlimited freezes for any duration over 2 weeks up to a maximum of 3 month, and there are no charges for freezes. It is the responsibility of the student to inform Alma of your freeze and this needs to be 1 week in advance. To help with Alma student management all freezes commence at the start of the week only which is a Sunday, freezes cannot take place for example Wednesday pause for 2 weeks and then restart on the Wednesday that proceeds. Your membership term will be extended by the freeze duration taken to ensure your selected 'active' membership timeframe is still adhered to. Direct debit payments from you will be paused during the time of your freeze and continue when you return to classes. You cannot attend classes during your frozen membership period.

Changing Membership
We want to be fair to our members. If you do decide that you want to change your membership type in the middle of its term, speak to us and we'll do what we can. Typically this will result in a charge to balance out what your new membership option is, plus an admin fee.

Change of Mind
For any course or membership type that you sign up for you have a 7 day cooling off period where you can receive a refund due to change-of-mind. However if you have taken part in any classes during this period the refund will be less the cost of the classes you have taken.

Cancelling Membership
If you do want to cancel your membership this may incur significant charges so we strongly advise all students to think carefully about what membership type suits them with their lifestyle and level of flexibility. Alma requires at least 1 week's notice to process the cancellation and help manage student numbers. It is the student's responsibility to monitor when payments for their membership will be charged.

Transfer of Membership
Memberships at Alma are non-transferable.

Money Back Guarantee
Our aim at Alma Dance is to provide expert guidance to support you on your dance journey. We stand by our approach to teaching and are confident we can help anyone improve. So confident that we offer a money back guarantee for anyone who decides Alma Dance is not for them within the first 4 weeks with us. No questions ask.

Non-payment of Membership
We reserve the right to terminate you membership if payments are not paid on time. If you are having trouble keeping up with payments for any reason we advise you to speak to Alma, to see if we can help accommodate your situation better. It is important you understand that late payments can incur additional charges.

Injury
If you are not able to attend Alma classes due to injury or other medical reason you will need to provide Alma with a medical certificate from a medical practitioner clearly stating you are permanently unable to dance. Should the injury result in a temporary inability to attend dance classes at Alma we advise you to freeze your membership in accordance with our rules stated above.

Assumption of Risk
By participating in any activities at the Alma you agree to assume all risks of injury, including but not limited to, personal injury, property damage, and death. You agree to release and hold harmless Alma, its owners, employees, agents, and volunteers from any and all claims, demands, and causes of action arising out of or in connection with your participation in any activities at Alma. You understand that dance is a physically demanding activity and that there is always the risk of injury. You agree to take all reasonable precautions to avoid injury, but you also agree that Alma is not responsible for any injuries that you may sustain. You agree to follow the instructions of Alma's instructors and staff at all times. You also agree to use the studio facilities and equipment in a safe and responsible manner. Alma reserves the right to refuse participation to anyone who it deems to be a safety risk. You agree that this assumption of risk clause is binding on you and your heirs, successors, and assigns.

‍Payment Terms
‍All Alma students that commit to a Direct Debit payment option agree that your nominated bank account will be debited on a monthly basis the required amount according to the membership type you have selected. The day of direct debit may change due to days in the calendar year. If Direct Debits are unsuccessful they may be additional charges incurred.

Code of Conduct
Alma Dance School is committed to providing a safe and positive learning environment for all of our students. We expect all students, instructors, and staff to adhere to our code of conduct; to be respectful of all students, instructors, and staff, to treat others with       kindness and courtesy, to avoid making discriminatory or offensive remarks, to safety use the facilities, to be mindful of surroundings and avoid creating a disturbance, to report any safety hazards to an instructor or staff member immediately, to wear appropriate dance shoes and clothing.

Attendance - Be on time for class and prepared to work. Let an instructor know if you are going to be absent.  
 
Behaviour - No bullying or harassment of any kind will be tolerated. If you see or experience bullying, report it to an instructor or staff member immediately. If a student, instructor, or staff member violates the code of conduct, they may be subject to disciplinary action, up to and including termination of membership.
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Damage to Property - Any member who causes damage to equipment or any property of Alma Dance School will be held liable for damages.

Personal Belongings - Alma Dance School is not responsible for any loss, damage, or theft of personal belongings brought on the premises. We recommend that you take your personal belongings with you inside the studio, and leave them in the specifically provided storage spaces.

Physical Condition - Due to the social and sometimes intimate nature of dancing, please refrain from attending classes whilst suffering from any infections or contagious illness, disease or other ailment where there is a risk (however small) to other students and guests. Please consider your personal hygiene for the enjoyment of all members. 

Studio Hire
Cancellation Policy: You can cancel your booking up to 48 hours prior to the scheduled time.

Rubbish Policy: We are strictly a no-rubbish studio! Please take your rubbish with you and dispose of it outside the studio so we keep the studio clean and tidy for everyone!

Off Peak Conditions: Monday to Friday: 7:00 AM – 6:00 PM, Saturday to Sunday: All day.

Peak Conditions: Monday to Thursday: 6:00 PM – 10:00 PM, Friday: 6:00 PM – 12:00 AM (Midnight)